Refund & Returns Policy
We want every order to arrive accurately and in good condition. Please review the policy below before placing an order.
Returns
Due to product-integrity, storage, handling, and chain-of-custody considerations associated with research materials, Cornhusker Biosupply does not accept standard product returns after an order has been shipped.
Products should not be returned or mailed back unless Cornhusker Biosupply has specifically provided return instructions in connection with an approved order-resolution request.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us as soon as reasonably possible after delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the package and product when applicable
These requests are treated as order-resolution issues and are not considered standard product returns.
Refunds, Replacements & Store Credit
After an eligible order issue has been reviewed, Cornhusker Biosupply may provide a refund, replacement, store credit, or another appropriate resolution depending on the circumstances.
Approved refunds will generally be returned to the original payment method when possible.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
Orders that have already entered processing, been prepared for shipment, or been transferred to a shipping carrier may no longer be eligible for cancellation.
Shipping Charges
Original shipping charges are generally non-refundable unless a refund results from an error attributable to Cornhusker Biosupply or another approved order-resolution circumstance.
Research Use Products
All products are sold for laboratory research and analytical purposes only. Products are not intended for human consumption.
Case-by-Case Review
Damage claims, incorrect shipments, missing items, refund requests, replacements, credits, and other order-resolution requests are reviewed individually based on the facts and available documentation.
Nothing in this policy creates a general right to return products after shipment.
Need Help With an Order?
Contact our support team and include your order number and a brief description of the issue.